Policies

House Rules

These rules protect the home, neighbours, and future guests. Serious breaches may result in immediate termination of the stay without refund, plus charges for cleaning, remediation, and damage.

No smoking or vaping

Kingswell properties are fully smoke-free. Smoking, vaping, and e-cigarettes are not permitted anywhere on the premises — indoors or outdoors — including tobacco, nicotine, cannabis, and similar products. Evidence of smoking (odour, residue, burns, or ash) incurs a deep-clean and remediation fee of £250, plus any additional costs to restore the property and any lost nights if the home cannot be re-let.

No parties or events

Parties, events, open-invite gatherings, and commercial filming or photography without prior written approval are prohibited. Occupancy must not exceed the number of guests on the booking confirmation. Unregistered overnight visitors are not allowed. A breach may end the stay immediately with no refund for unused nights, and the guest remains responsible for any related damage, excessive cleaning, and neighbour or local-authority complaints.

No illegal drugs or illegal activity

Illegal drugs and any illegal activity on the premises are strictly forbidden. Discovery may result in immediate eviction without refund and referral to the relevant authorities where required.

Quiet hours & respect for neighbours

Quiet hours are 10:00 pm – 8:00 am. Please keep noise at a considerate level at all times so neighbours and other guests are not disturbed.

Care of the property

Treat the home with care. Report accidental damage or maintenance issues promptly. Leave the property in a reasonable condition at checkout (rubbish bagged, dishes cleared, keys returned as instructed). Excessive mess beyond normal use may incur additional cleaning charges.

Cancellation Policy

Our standard cancellation terms follow a Moderate policy, aligned with common short-term rental practice (including Airbnb’s Moderate tier).

• Full refund: Cancel at least 5 days before check-in to receive a full refund of the accommodation total (excluding non-refundable fees where stated at booking).
• After that window: If you cancel less than 5 days before check-in, you are charged for the first night plus 50% of the remaining nights (or as otherwise shown on your booking confirmation / channel).
• During the stay: Early departure does not automatically entitle you to a refund for unused nights unless required by the booking channel or agreed in writing by Kingswell.
• Platform bookings: Reservations made via Airbnb, Booking.com, or another channel follow that platform’s cancellation display for your reservation. Where platform terms and this page differ, the confirmed booking terms on the channel apply for that reservation.
• Host / property cancellations: If we must cancel for reasons outside your control, you will receive a full refund of amounts paid for the cancelled nights, or an alternative stay if mutually agreed.

Direct bookings via our website (Smoobu) use the refund rules shown at checkout. Contact enquiries@kingswellhomes.co.uk if you need to change or cancel a stay.